Kumaran is responsible for solutions and marketing at Jacada. With over 17 years of product and consulting experience, Kumaran's passionate about the interplay between customer experience and automation. Having seen first-hand the challenges of defining and executing on digital transformation programs, Kumaran's eager to share earned secrets and compare notes to help you chart an antifragile path forward.
Latest Articles By Kumaran Shanmuhan
Many contact centers have had a bumpy ride as they hopped on the omnichannel roller coaster. A Multichannel Merchant survey…
Kumaran Shanmuhan
October 9, 2020
Customer Experience