Julien Rio, Author at Business2Community

Julien Rio

Contributor
7 Articles

Julien Rio (CCXP) has more than 10 years of international experience in Marketing and Customer Care positions across multiple industries including toys, medical, hospitality, F&B, logistics, electronics, etc. As AVP, International Marketing at RingCentral, Julien strives for improving customer care worldwide and closing the gap between what companies have to offer and what customers expect. Author and blogger, Julien regularly writes about customer experience and marketing topics.

 

Latest Articles By Julien Rio

Customer Experience: What If I Was Finally Offered a Seamless Experience?

As a customer, I am still too often frustrated by my experiences with companies. While I hope to get quick…

Julien Rio
July 1, 2021
Customer Experience

It Is Time For Businesses to Listen Up: How Voice-Messaging Is Changing Customer Experience

Voice messaging and audio are becoming key features for messaging applications, but what does the future hold for them? We…

Julien Rio
May 18, 2021
Customer Experience

Developing a Better Customer Experience Through the Contact Center

Today’s customer has different needs and priorities. There is a higher level of customer demands, and businesses need to be…

Julien Rio
April 28, 2021
Customer Experience

The Appeal of a Call Deflection Strategy

When you think about “digital transformation” in the past few years, it probably comes to mind as a business strategy…

Julien Rio
November 28, 2020
Customer Experience

The Flexibility of Messaging for Customer Service

Customer service of the highest quality and customer service of the same standard has now narrowed down to key factors,…

Julien Rio
October 19, 2020
Customer Experience

New Audio Feature from Twitter Shows the Value of Combining Voice and Digital

Twitter has introduced a new feature that will allow users to tweet with voice messages. A single voice tweet will…

Julien Rio
July 26, 2020
Twitter

Why Should You Consider Instagram for Customer Service?

Reasons why Instagram should be on the radar of all customer service teams and strategies. In January of this year,…

Julien Rio
May 29, 2020
Instagram

Other Authors

Connor Brooke
Tech Expert
200+ Articles
Jay Leonard
Contributor
200+ Articles
Alan Draper
Cryptocurrency Analyst
200+ Articles
James Spillane
Crypto Expert
200+ Articles
Alejandro Arrieche
Business Expert
200+ Articles
Mohit Oberoi
Ecommerce Expert
200+ Articles
Dominic Kimani
Contributor
200+ Articles
Jimmy Aki
Contributor
200+ Articles
Michael Abetz
Contributor
200+ Articles
Ali Raza
Contributor
200+ Articles