Jason Sterns

Contributor
2 Articles

Jason, with his more than 14 years of experience in the BPO industry, has a passion for finding the right fit for his customers. Utilizing a thorough consultative approach, he strives for win-win scenarios for customers to achieve KPI goals. He has had the pleasure of working with a broad array of industries as well as solutions including customer care, customer acquisition, technical support, back-office operations, customer self-service solutions, and process improvement projects. He receives the highest satisfaction from providing valuable jobs to customer service professionals supporting top brands. 

Latest Articles By Jason Sterns

3 Drivers of U.S. Contact Center Agent Attrition & 1 Cost-Effective Solution

I consistently hear from contact center professionals that attrition in 2019 is higher than ever, and many new-hire classes intended…

Jason Sterns
March 10, 2020
Customer Experience

7 Pivotal Contact Center Trends for 2020

Each year, new trends emerge that contact center executives must pay attention to, and 2020 is no different. For that…

Jason Sterns
February 21, 2020
Customer Experience

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