I'm a business professional and someone that has been involved with the Internet and technology from the days of dial-up and DSL. Over that time I've managed and built customer service and technical support teams around the world. I am an ITIL Certified Expert and someone that is passionate about customer satisfaction and business improvement.

I strongly believe in the tenets of the Effortless Experience and am focused on improving services for customers around the world in any role or company that I am involved with. I've been blogging and writing online at CXMaster for over a decade and I love to share my thoughts with the world.

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