Fergal McGovern

Contributor
4 Articles

Fergal McGovern is the founder of VisibleThread, a natural language processing and AI technology company that automates and improves content clarity. Follow him @VisibleThread.

Latest Articles By Fergal McGovern

Complex Language Hits Customer Experience and Investor Trust Hard

How will the history books describe 2020? A year of change, a year of uncertainty, and perhaps a year of…

Fergal McGovern
October 5, 2020
Customer Experience

Reduce Contact Center Traffic by 19% and Increase Customer Satisfaction – A Q&A

What’s driving your contact center demand? It’s a simple question, and no harm to remind ourselves. Most callers look to…

Fergal McGovern
July 9, 2020
Customer Experience

Meeting SEC Requirements – Technology to Support Your Efforts

The SEC's Reg BI (Regulation Best Interest) comes into force in June 2020. Are you ready to communicate plainly with…

Fergal McGovern
May 27, 2020
Finance

What the X?!  

The subtle differences and commonalities of CX, UX, EX and ROX The acronyms have landed. And they’re all from the…

Fergal McGovern
March 15, 2020
Customer Experience

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