Ellen Christenberry, Author at Business2Community

Ellen Christenberry

Contributor
20 Articles

Latest Articles By Ellen Christenberry

A Data Framework to Find (and Fix) Gaps in Your Call Center Technology and Customer Experience

Data. Analytics. Usability. Omnichannel strategy. If you’re a contact center leader, you probably hear – and use – these buzzwords…

Ellen Christenberry
April 6, 2021
Customer Experience

4 Ways to Use Cloud Call Center Technology to Get Rid of Customer Service Inefficiencies

Does your call center need a software and process makeover? If you want to keep up with the Joneses, you…

Ellen Christenberry
March 31, 2021
Customer Experience

Learn How Disney Parks Knocks it out of the Park to Deliver an Excellent Customer Experience (and How You Can Too)

My first time at Disney World, we arrived at Cinderella’s Castle at dusk, when the sky was cotton candy pink…

Ellen Christenberry
March 24, 2021
Customer Experience

Don’t Get Bogged Down by Decision Paralysis: A 3-Part Checklist to Help You Find the Perfect Cloud Call Center Service

Did you know 70% of companies will digitalize their business processes and speed up digital transformation by 2022? With cloud…

Ellen Christenberry
March 16, 2021
Customer Experience

It’s Never Too Late to Build Your Digital Customer Experience Strategy. Here’s How to Take Steps Forward Today

Many business leaders recognize that stepping up their digital game will lead to more efficient systems, innovation, and customer satisfaction.…

Ellen Christenberry
March 4, 2021
Customer Experience

What if You Didn’t Have to Outsource Customer Service to Keep up With Customer Expectations? 4 Alternatives to Outsourcing That Keep You in Control and Your Agents Happy

It’s been almost a year since the lockdown (I know that’s exactly what you wanted to hear). We’ve settled into…

Ellen Christenberry
February 26, 2021
Customer Experience

4 Ways Hulu Makes Customer Focus the Heart of Their Business Strategy (and How You Can Do the Same)

The first time I ever binge-watched a show was on Hulu watching Lost years ago (if you know, you know).…

Ellen Christenberry
February 18, 2021
Customer Experience

How to Run an Efficient Inbound Call Center to Keep Your Customers Happy Long-Term (Without All the Crazy Costs)

I worked the same customer support job for a year when my manager threw new (complicated) software into the mix.…

Ellen Christenberry
February 11, 2021
Strategy

4 Ways to Improve Your Customer Service With Automation (While Still Holding Onto the Human Touch)

Every Sunday is meal prep day in my house. I spend a couple hours cleaning, chopping and roasting up meals…

Ellen Christenberry
February 6, 2021
Customer Experience

The 6 Live Chat Support Scripts You Need in Your Internal Knowledge Base to Prep Agents for Any Customer Conversation

I spend most of my work days on the computer, so when I need to contact a company, I like…

Ellen Christenberry
February 1, 2021
Customer Experience

7 Simple Strategies to Take Your Social Media Customer Support to the Next Level for Happier Customers

Social media consumes a lot of our waking hours, whether or not we intend it to (I mean, those memes…

Ellen Christenberry
January 19, 2021
Social Media

What is Good Customer Service? 4 Tips to Exceed Customer Expectations

As customer expectations continue to soar, company leaders like you want to ensure they deliver good customer service. But what…

Ellen Christenberry
December 31, 2020
Customer Experience

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience

Many people would love a personal stylist to find clothes that fit well and look great, without all the hassle.…

Ellen Christenberry
December 17, 2020
Customer Experience

How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics

A company recently charged me for a duplicate purchase I didn’t make. I knew if I didn’t jump on a…

Ellen Christenberry
December 13, 2020
Strategy

4 Reasons to Put Your Data to Work: How to Use Customer Insights to Enable the Omnichannel Experience in Your Contact Center Today

Ask any contact center leader for data and you’ll likely end up with a hefty pile of metrics and analytics.…

Ellen Christenberry
November 20, 2020
Customer Experience

How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Caring for Your Team)

For many companies, the holidays mean extra days off and hours spent with friends and family. For others, it’s the…

Ellen Christenberry
November 13, 2020
Human Resources

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