It’s been nearly a year since the lockdown (I know that’s just what you wanted to hear). We’ve adjusted to…
Customer Experience
Latest Articles By Ellen Christenberry
Does your call center need a software and process makeover? If you want to keep up with the Joneses, you…
Ellen Christenberry
March 31, 2021
Customer Experience
The first time I binge-watched a show was on Hulu when I watched Lost years ago (if you know, you…
Ellen Christenberry
February 18, 2021
Customer Experience
Every Sunday is meal prep day in my house. I spend a couple hours cleaning, chopping and roasting up meals…
Ellen Christenberry
February 6, 2021
Customer Experience
Many people wish they had a personal stylist to help them choose clothes that fit well and look good, without…
Ellen Christenberry
December 17, 2020
Customer Experience
When I worked my first customer-facing job, I was on the verge of quitting every other week. The pay and…
Ellen Christenberry
October 22, 2020
Leadership
The first time I went to a mattress store to buy a mattress, the whole experience felt awkward. The store…
Ellen Christenberry
September 27, 2020
Customer Experience