Does your call center need a software and process makeover? If you want to keep up with the Joneses,…
Customer Experience
More Articles from Ellen Christenberry
My first time at Disney World, we arrived at Cinderella’s Castle at dusk, when the sky was cotton candy…
Customer Experience
Did you know 70% of companies will digitalize their business processes and speed up digital transformation by 2022? With…
Customer Experience
Many business leaders recognize that stepping up their digital game will lead to more efficient systems, innovation, and customer…
Customer Experience
It’s been almost a year since the lockdown (I know that’s exactly what you wanted to hear). We’ve settled…
Customer Experience
The first time I ever binge-watched a show was on Hulu watching Lost years ago (if you know, you…
Customer Experience
I worked the same customer support job for a year when my manager threw new (complicated) software into the…
Strategy
Every Sunday is meal prep day in my house. I spend a couple hours cleaning, chopping and roasting up…
Customer Experience
I spend most of my work days on the computer, so when I need to contact a company, I…
Customer Experience
Social media consumes a lot of our waking hours, whether or not we intend it to (I mean, those…
Social Media