As we all know, the stock market is in record-setting territory. One would think that this must mean the economic…
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Latest Articles By Connor Brooke
In order to be successful at any endeavor, one has to identify the essentials required to accomplish that feat. It’s…
Connor Brooke
June 4, 2013
Customer Experience
The Challenge: Few companies know as much as they should about their customers and their expectations for meaningful engagement. Being…
Connor Brooke
June 3, 2013
Customer Experience
George Haynes, Digital and Social Media Manager at Kia Motors, recently joined Greg Shove, Founder and CEO at SocialChorus, for…
Connor Brooke
June 3, 2013
Branding
Your income hinges on your ability to provide excellent customer service. If you are not available for your customers when…
Connor Brooke
June 3, 2013
Customer Experience
Even though email is an off-shoot of letter writing that came with the digital age, many people have not been…
Connor Brooke
June 3, 2013
Email Marketing
STRESS – the bane of the lead generation profession. It is a physical and mental condition that can bring qualified B2B…
Connor Brooke
June 3, 2013
Business Articles
Alright, you’ve already heard about the recent Penguin 2.0 update but what are you going to do about it? Do…
Connor Brooke
June 2, 2013
Business Articles
There is a new buzz word in town: Content Marketing. The idea itself has been around for many years but…
Connor Brooke
June 2, 2013
Business Articles
I was having a conversation about the “state of sales” with some colleagues recently, some of the smartest people I…
Connor Brooke
June 1, 2013
Customer Experience
If you have ventured into the world of content/inbound marketing you will know that it is a time consuming and…
Connor Brooke
June 1, 2013
Content Marketing
The right cover letter for your customer service job application will help you stand out when applying for a customer…
Connor Brooke
June 1, 2013
Business Articles
While effective 360 feedback can highlight areas for improvement and development opportunities, it can also draw attention to problems that…
Connor Brooke
June 1, 2013
Business Articles
This is a case study featured by Brandmovers India illustrating the social media activities that were set about for fashionable…
Connor Brooke
May 31, 2013
Business Articles
The most successful Facebook accounts, and businesses in general, are those with a community of customers that is both highly…
Connor Brooke
May 30, 2013
Business Articles
The Customer Buying Process (also called a Buying Decision Process) describes the process your customer goes through before they buy…
Connor Brooke
May 30, 2013
Customer Experience