Connor Brooke

All projects have the potential of getting into trouble, but generally, project management can work well as long as: 1)…

Internal service The concept of internal customer service may be just as important, if not even more so, than general…

News about Google’s Hummingbird algorithm update has created a lot of excitement online, and eager content marketers are already working…

Over the last month I have worked with two organisations that have fallen into this category. The first has developed…

It’s Tuesday of National Customer Service Week, and to celebrate, we’ll be dedicating this post to the second principle in…

Social media is daunting, that much is blindingly apparent. With every day that passes, it seems like more and more…

You know that any recipe that begins with a stick of butter is off to a good start. If you’re…

A venerable tradition in public relations is the grass-roots campaign. Get a solid issue behind you and get out the…

Facebook video ads are set to give brands with the available budget a new way to market on the social…

Love it or hate it, social media is here to stay. Many CEOs have warmed up to the idea of…

I'm writing this post from Epsilon's Colorado office, which is located not far from the massive flooding that occurred a few weeks…

Social networking takes up most of our time in this digital age. For the kids today, social behaviour in the…

I ran into this colorful infographic depicting the digital marketing funnel the other day and thought I’d share it with…

Do you ever feel like you have too many projects on your plate and you’re trying to do too many…

Check out this infographic featuring some of the best social media monitoring tools and more. A whopping 25 tools are…