Connor Brooke

Last week I had the privilege of taking a behind the scenes tour of Zappos and speaking with several of their top…

The basic idea behind omni-channel strategy is the reduction or elimination of customer experience fragmentation. Below are some examples of…

What is lead management? Do I need to know what it is to run a successful business? Why are these…

In addition to knowing what it takes to be a good manager, it is also crucial that you know what…

When we began discussing online social networking with business owners in 2007, we thought that to keep the authenticity required…

Miley Cyrus is topless again...it must be Wednesday. Just kidding, but only a little. Cyrus has become known for her…

I wrote about collaboration being an important part of content marketing and mentioned the importance of having a content team…

Chad Kroeger loves his haters and claims they’re why Nickelback is famous. The guitar player and singer owes it to…

Confession: I hate being called a “millennial.” Something about the term feels so juvenile, bringing to mind teenagers with loads…

Show of hands – who got Pigeon’d? Not sure what I mean? Then consider this scenario for your company’s SEO…

A World Health Organization official Tuesday stated that up to 10,000 new cases of the deadly Ebola virus can be…

How many times have you let a phone ring off the hook while helping a prospect that was already in…

There is plenty of advice out there for budding entrepreneurs to read, but sometimes watching something can be a lot…

In order to improve website conversion rates you need to test several different style landing pages, multiple color combinations, and…

Planning for a website redesign is exciting but can also be equally overwhelming. The complexities of website design, development, marketing…