Chad Harwood-Jones

3 Articles

Founder & Managing Director of, I am highly experienced in digital marketing, business development and operational management, having launched a number of successful online businesses and agencies. I write content about a number of digital marketing topics including customer experience, SEO, content marketing, link building, content strategy, copywriting, digital PR and analytics. I will also contribute to discussing matters such as entrepreneurship, including small business hacks.

More Articles from Chad Harwood-Jones

CX Trends That Will Shape Marketing in 2022

As we enter 2022, it’s the ideal time to set our marketing goals, KPIs and targets for the year…

Chad Harwood-Jones
December 28, 2021
Marketing Automation

Customer Experience Tips for 2021

2020 changed everything, and for most of the year, businesses have looked toward 2021 as the chance to enact…

Chad Harwood-Jones
January 6, 2021
Customer Experience

28% Of Online Shoppers Favour Product Quality Over Customer Service

A recent study carried out by Feefo has revealed that 28% of customers value product quality over customer service.…

Chad Harwood-Jones
November 23, 2020
Customer Experience
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