Customer Experience
Millennial Customers: A Little Less Conversation, A Little More Action
In a recent TIME Magazine cover story, Joel Stein gave his take on Millennials as the “Me, Me, Me Generation,” hyper-connected, with a strong sense of entitlement, known for constantly... read more
Consumer Confidence Increases: Will the Stock Market Follow?
In May, the Thomson Reuters/University of Michigan’s preliminary consumer sentiment index, an early gauge of consumer confidence in the U.S. economy, registered at 83.7, up from 76.4 in April. This... read more
The Engineer’s Dilemma – the Customer Service Dilemma – and Star Trek
Did you ever hear of the Engineer’s Dilemma? An executive wants an engineer to quickly build a strong bridge and do it cheaply. The engineer replies, “Fast, Good, or Cheap?... read more
5 Hospitality Tips for Achieving Top Rated Customer Satisfaction
1Even during a global recession, the hotel industry can thrive and often continue to grow by improving their customer satisfaction and customer service. People are still traveling for business or... read more
Are You Born for Customer Service?
Is the delivery of exceptional customer service a skill that can be learned, or are those who excel in customer service simply born for the job? I posed the question... read more
Disrupting the Automotive Customer Experience
“A new kind of car. A new kind of car company.” Saturn may have used those lines to launch its brand 20 years ago, but it’s Tesla Motors who is... read more
The Genius Behind Apple Customer Service
2Setting the bar for customer service excellence has never been more challenging, but a few brands continue to rise above the rest, including Apple, which recently topped the ClickFox Brand... read more
Customer Service is How You Show Customers You Care
Customer service is how a business shows how much it cares about its customers. Sounds pretty basic and something that everyone should already know right? Well, unfortunately, it doesn’t always... read more
Video is Worth a Thousand Words in Customer Service
As the average human attention span and level of patience grows shorter, video has become an attractive alternative to wading through the written word. Spend a day or two reading... read more
Customer Service Tool: Consistency
Consistency Isn’t Part-Time It’s the same every time, never changing. Day in and day out, it’s always the same. Sound boring? It’s not when it comes to consistency in delivering... read more
