Customer Experience
Convenience: Just One Reason Businesses Should Accept Mobile Payments
Here’s a question: Why would a customer willingly go to a store where there are fewer choices, average customer service, and the goods are priced higher than can be found... read more
Are Customers Choosing Your Competitors Over You?
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton... read more
It’s Not You. It’s Your Customer Service.
All the best entrepreneurs are in on this secret: it’s not about getting customers—it’s about keeping them. All startup entrepreneurs remember their first sale, but they know that real success... read more
The Dreaded Customer Care Four Letter “F-Bomb”
As you are aware from my previous blogs, my background is based in leading customer care organizations. There is no question that the most rewarding, and at times the most... read more
The Internet of Things: A Competitive Advantage in Customer Service
2With social media and the Internet of Things, you won’t have to say ‘sorry’ “By the time the phone rings, there’s already trouble. When that manger is called or this... read more
Is It Time to Hang Up On Phone Support?
Apart from the ring tones of cell phones coming from our staff’s pockets and purses, ShortStack is a ring-free office. Why? Because 100 percent of our customer service is done... read more
The Two Sides of Customer Service Training: Human and Technical
Delivering Great Customer Service Just because an employee understands what it means to deliver great customer service, doesn’t mean that he or she is able to deliver it. As I... read more
Build Customer Loyalty: Empower Your Customer Service Team
2Customer service at many companies is on life support, and management is ignoring the miracle cure: the customer service team. When an empowered customer service representative helps a customer, he... read more
Learn About Your Customers: They Are Speaking to You Louder Than Ever, Are You Listening?
Prospects and Customers are more accessible than ever, when we get them to engage with a brand. Engagement in a digital environment leaves a data trail, as searchers interact with... read more
