Running a business can be a difficult task, so it’s important that your business office is assisting in the growth of your business. Looking to improve your patient’s financial experiences can greatly help your business grow and prosper. With things like word of mouth and customer loyalty at hand, it’s best to do all you can to keep your patients and customers happy.
With doctor’s visits come doctor bills, so how is your business dealing with the financial burden of billing? When a patient is highly satisfied with your hospital’s billing program, they are twice as likely to return to your hospital for any non-emergent care than those patients who are less than satisfied with your billing.
As mentioned before, word of mouth is a popular means of getting your name out into the world, whether it be bad or good. One out of three patients have said their hospital billing experience directly affected the likelihood of referring a friend. When a patient is completely satisfied with the hospital billing they’re dealing with, 81% said they would recommend the hospital to friends. However, if your billing has left more to be desired with your customers, 64% will be sure to tell people not to visit your hospital.
So, when dealing with your customers in their money, it’s best to have a billing service to assist with their bills instead of negatively affecting the way they now look at your hospital. Always keep your consumer satisfied and you will be able to continue with a prosperous business.
Check out the infographic below to learn more about how you can build patient loyalty.
Courtesy of: Connance