Being in the social media field, I work with a lot of Millennials. Sometimes, they are as just as entitled as they are stereotyped to be. But more often than not, they are spot-on with their complaints.

For instance, a survey of 500 IT managers and business executives in the United Kingdom found that two-thirds of those under age 35 were frustrated with the technology available to them at work. In other words, they feel a bit like this young lady:


Despite my attempt at humorous commentary above, I’m not implying that Millennials are malcontents or even whiners. Rather, raised on iPad and Internet, these Generation Y workers understand all too well what technology should be able to do for them. They’re rightfully frustrated.


Released today, the study by BT and my employer, Avaya, found that those 50+ were second most unhappy with their technology at work (42%). I was surprised that only 38% of my fellow Generation Xers (35-50) were dissatisfied with their technology (have we already given up?).

Related article: The Dark Side of the Always-On Workstyle

The survey also found that 31% of Millennials believe they would be much more productive if there was better information sharing. That’s hardly radical – any CIO or IT manager worth his salt knows this to be true, too.


There is also an emerging consensus across generations that technology should adapt to an employee’s workstyle, rather than vice-versa. That’s what BYOD is all about. And it’s also the beauty of a truly unified communications infrastructure. It can accommodate different types of workers and their collaboration styles, from multitasking social butterflies to reflective introverts.


A modern communications infrastructure, such as one built around our IP Office, should be able to enable all kinds of workers, whether they differ by their roles, duties or personalities.


That’s how you maximize your worker’s productivity, rather than their pain.

Aargh! keyboard