While the world still suffers from the undesirable effects of global recession, the United States is on its way to recovery with the growth in various industries such as business process outsourcing (BPO). As more and more businesses, government agencies and organizations are hiring BPO companies, there is a challenge for the latter to be more efficient in their services. Usually, BPOs are hired to perform tasks involved in human resource management and financial transaction processing. Businesses and organizations let BPO companies do these tasks primarily to save cost and to have more time on other matters.

Over the last decade, there has been a continuous increase in the demand for BPO services. According to a study, there will be a 13% growth on global BPO from April 2011 to March 2012. With this promising forecast for the industry, there is a need to maintain and maximize technological tools to enhance their telephone system. Gone are the days when businesses rely on the traditional phone system. The old system has a lot of limitations that also limit the growth of a business. But with the advent of Voice over Internet Protocol (VoIP), phone systems are now more sophisticated.

In the growth of any industry such as BPO, it is significant to have a reliable phone service. VoIP providers have recognized the need to upgrade telephone systems. As a result, there are now many providers that offer various services for different types of business. In addition, most of the providers have plans especially built for small to medium businesses. For starting BPO companies, business telephone system with VoIP integration is an advantage.

Having VoIP system integrated in a BPO company has a lot of significance. For one, it helps in the efficiency of daily operations and management practices. And most importantly, it greatly contributes in the growth of the industry. How is it possible?

  • More calls at lower costs. It is in the nature of the BPO industry to create volumes of incoming and outgoing calls. For the industry to really grow, it must employ strategies that lessen their expenses and attract customers. Interestingly, VoIP has already addressed this issue. Unlike the traditional system, VoIP allows you to make and receive thousands of calls at relatively affordable rates. And since VoIP providers have services such as toll free numbers, more and more customers can be attracted to call. Moreover, the expenses for hardware are eliminated. This deletes some expensive items from the list of expenditures.
  • Reliable customer service. BPO companies can rely on VoIP providers in troubleshooting unexpected problems. Generally, recognized providers guarantee satisfactory customer service. They have a team of well-trained and highly experienced technicians that you can access whenever the need arise. A reliable customer service is very vital to BPO industry since calls are made every day. To upgrade your phone service, work with the provider that offers solutions for office needs.

An advanced telephone system is necessary for the BPO industry’s growth. Luckily, there is VoIP to address this necessity.