Over the past couple of years, familiar consumer websites such as Amazon have led the way in terms of…
Customer Experience
Over the past couple of years, familiar consumer websites such as Amazon have led the way in terms of…
The term “Dark Social” was originally coined back in 2012 by Alexis C. Madrigal of The Atlantic, to describe “untrackable”…
In a 2013 SAP-sponsored, Forrester thought leadership paper “Delivering New Levels Of Personalization In Consumer Engagement”, it was stated…
To increase user satisfaction, and, as a result, online purchases, e-commerce sites struggle to find a variety of ways…