A clear strategy map sharpens the focus. It says “here’s our direction, here’s where we’re going, here’s how we’re…
Tag Archive: #Vision Statement
Strategy
Leadership is all about communicating vision. And where vision is concerned, you have to communicate five critical things: What…
Leadership
Most organizations understand the basic truth that even the best customer service strategies can be derailed if customer-facing employees…
Customer Experience
Although we spend more time at work than anywhere else, surprisingly people often feel little connectivity to the vision…
Strategy
Membership organizations often find themselves in a position in which they are called upon to do more with less.…
Strategy
ABC’s Good Morning America host, Hoda Kotb, just published a book called 10 Years Later in which she tells…
Strategy