Tag Archive: #upset customer

How to Handle an Upset Customer and Keep Your Reputation Intact

It’s happened to every business at one time or another: the dreaded customer complaint on social media. As we…

Jay Leonard
January 30, 2014
Crisis Management

Get Help – with Yelp

You are going to visit our nation’s capital and are looking for information on places to go and things…

Connor Brooke
December 1, 2013
Social Media

The Customer Is Wrong – Now What?

I remember this conversation like it was yesterday. After advising a customer that I would be handling her insurance…

Alan Draper
December 19, 2012
Customer Experience

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