One of the best ways to build your online network, is by leaving comments that add value on other…
Marketing
Tag Archive: #trust
I once had some trouble transferring email addresses to a new computer– which inspired this cartoon:Illustration: Mark Armstrong There…
Sales Management
Illustration: Mark ArmstrongLet’s get one thing out of the way first: good customer service is no substitute for a…
Customer Experience
Bake it in from the start: “Moving fast and breaking things” will become a thing of the past as…
Startups
Predictions reflect facts, experience, and often a bit of hope for the future. I asked a whole bunch of…
Marketing
I have some insight for you: the purpose of strategic planning is not to make plans. In reality, strategic…
Leadership
Google’s multi-year study to understand how to build the perfect team yielded some surprising results. An elite group of…
Leadership
To understand how fundamental trust truly is, we have to go back to the beginning. As it turns out,…
Leadership
When any relationship is on the rocks, one of the worst possible solutions is resorting to paranoid attempts to…
Leadership
As a salesperson, you’re trained to ask customers what they want in terms of your product offerings. That’s wise…
Sales Management