Tag Archive: #support

12 Best Practices for Remote Team Management

COVID-19 has completely transformed the idea of working, as it has increased the number of people working remotely. With…

Nick Brown
September 30, 2021
Workplace Culture

3 Ways to Support Local Businesses for Free

Would you believe me if I told you that you don’t need to spend a single cent to support…

Lauren Snyder
August 23, 2020
Small Business

Setting Expectations? Make the Conversation Two-Way

If a team member falls short or doesn’t complete their work on time, who is at fault? The immediate,…

Robert Logemann
May 5, 2020

7 Ways to Help Your Manager Like a Boss

Not too long ago, I had a suggestion from a member of my team to provide the sales team…

Jay Leonard
October 16, 2017

Smart Leaders Ask Themselves These 10 Strategy Questions Every Day

“Strategy without execution is meaningless. Execution without engagement is impossible.”– Me Sounds pretty profound, doesn’t it? When you read…

Jay Leonard
March 16, 2017

Should You Choose Facebook Messenger As Your Chatbot Platform?

Evaluating the pros & cons of the Facebook Messenger bot platform as part of your business’ chatbot strategy So,…

Jay Leonard
December 15, 2016

How Customer Service is Changing and What You Can Do to Take Advantage of It

What can a guy nicknamed Uncle Johnny teach us about future of customer service, even if his prime business…

Jay Leonard
June 5, 2016
Customer Experience

Replace that XP Relic on a Budget

Microsoft’s support for Windows XP has officially ended. Those systems still running XP are vulnerable to hackers accessing data…

James Spillane
April 14, 2014
Tech & Gadgets

Great Leaders Need Great Followers

Can you name any current political leader who is held in high esteem?  This is difficult because most political…

Connor Brooke
April 11, 2014

Technology and Expectations are Changing – Don’t Ignore Support Requirements

Forget everything you once thought you knew about delivering tech support. Technology has changed and consumers’ needs and expectations…

Jay Leonard
March 20, 2014
Tech & Gadgets

Windows Pop-Up Legit: “Windows XP End of Support is on April 8th, 2013”

It’s time to remove Windows XP, upgrade, and move on. We published an earlier article about XP’s end of…

Connor Brooke
March 16, 2014
Tech & Gadgets

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