Tag Archive: #Social Media Customer Service

How Social Media is Changing Customer Service [Infographic]

Social media has really changed customer service behavior in recent years. The days of telephone, fax, letters and email…

Stacey Rudolph
August 20, 2020

Why Social Media is the Future of Customer Service

The long and short of it is that social media is the future of customer service. Facebook, WhatsAapp, Instagram…

Alan Draper
January 6, 2017
Social Media

Social Media Marketing: An Interview with Mel Welsh

The following social media marketing industry interview is with Mel Welsh, serving as the Editorial Lead for the Strategic…

Connor Brooke
January 1, 2017
Expert Interviews

3 Ways to Stand Out On the Extra Mile in 2016

“There are no traffic jams on the extra mile.” You’ve probably heard this Zig Ziglar pearl of wisdom before.…

Alan Draper
May 22, 2016
Customer Experience

Social Media Customer Service: Friend Or Foe?

Time was, a disgruntled customer had to beat his head uselessly against the wall of indifference raised by his…

Connor Brooke
January 20, 2015
Customer Experience

Social Customer Service: The Front Line of Your Brand Reputation

Customer service has never been easy… but at least in the old days, when a customer called to complain,…

James Spillane
October 27, 2014
Customer Experience

How One Company Helps Its Customers Save Time and Money

My washing machine has a feature that locks the lid at the start of the cycle.  Last week the…

Jay Leonard
August 6, 2014
Customer Experience

33% of CEOs Worry They Are Out of Touch With Customers: Building a Better Customer Experience.

According to this new 2013 study from IBM, C-suite leaders say that in the next 3 – 5 years,…

Connor Brooke
October 8, 2013
Customer Experience

10 Steps To Social Customer Service Success [Infographic]

This new infographic from social media insights and engagement platform, Sentiment, has identified 10 Steps to Brilliant Social Customer…

Connor Brooke
September 12, 2013

Facebook “Reply” Feature: A Customer Service Game-Changer

Facebook recently launched a new feature, “Reply,” for pages and accounts with over ten thousand followers, but no one…

Alan Draper
April 1, 2013

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