The long and short of it is that social media is the future of customer service. Facebook, WhatsAapp, Instagram…
Social Media
Tag Archive: #Social Media Customer Service
The following social media marketing industry interview is with Mel Welsh, serving as the Editorial Lead for the Strategic…
Expert Interviews
“There are no traffic jams on the extra mile.” You’ve probably heard this Zig Ziglar pearl of wisdom before.…
Customer Experience
Time was, a disgruntled customer had to beat his head uselessly against the wall of indifference raised by his…
Customer Experience
Customer service has never been easy… but at least in the old days, when a customer called to complain,…
Customer Experience
My washing machine has a feature that locks the lid at the start of the cycle. Last week the…
Customer Experience
According to this new 2013 study from IBM, C-suite leaders say that in the next 3 – 5 years,…
Customer Experience
This new infographic from social media insights and engagement platform, Sentiment, has identified 10 Steps to Brilliant Social Customer…
Infographics
Facebook recently launched a new feature, “Reply,” for pages and accounts with over ten thousand followers, but no one…
Facebook