Tag Archive: #social customer service – Page 3

Two Great Tastes That Taste Great Together: Customer Service + Social Marketing

Reese’s Peanut Butter Cups are famously marketed as “two great tastes that taste great together”.  According to a new study…

Alan Draper
April 22, 2013
Social Media

Social Media Is Becoming Ever More Valuable In Customer Service Success

Have you checked Twitter lately only to see angry tweets about poor customer service? Chances are you have. "Social care…

Connor Brooke
April 15, 2013
Customer Experience

Social Customer Service: Why You Must Offer it Right Now

Social customer service is a ‘hot topic’. However, it’s not a holy grail. You offer it for a reason and…

Alan Draper
February 12, 2013
Customer Experience

How Not to Fail at Online Customer Service

More of us are shopping online than ever before, with record-breaking sales in the US over the holiday season.  Even…

Connor Brooke
February 6, 2013
Customer Experience

5 Ways to Provide Great Social Customer Service

What did you do the last time something broke? Did you pick up the phone and call customer service? Probably…

Connor Brooke
February 4, 2013
Customer Experience

Year in Review: Lessons From Ryanair’s Social Marketing Miss

Conflicting social messages The whirlwind of conflicting social media activity in 2012 buffeted marketers from one extreme to the next,…

Jay Leonard
January 8, 2013
Social Media

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