Tag Archive: #social customer service – Page 2

Using Twitter to Improve Your Social Customer Service

Rather than view Twitter as another way to pass the day, here at Cayzu we recommend that you look at…

Connor Brooke
October 4, 2014
Twitter

Social Customer Service for Marketers [Infographic]

Customer service has been rather slow to react to the rise of social media and, in their absence, marketing teams…

James Spillane
June 9, 2014
Infographics

Using Social Media to Handle Customer Complaints: Who’s Doing It Right?

How many times have you heard this, "Customer service is not what it used to be"? Those that are saying…

Connor Brooke
May 7, 2014
Social Media

The Secret to Creating Shareable Content on Social Media

Your company’s Facebook Page features inspiring posts, your Pinterest account is stunning, your tweets show off both your humour and…

Jay Leonard
February 17, 2014
Social Media

With Google Helpouts, Retailers Can Now Offer One-on-One Support

Google Helpouts, launched in late 2013, provides a platform for “real-time commerce” by connecting experts with consumers over live video…

Jay Leonard
January 30, 2014
Consumer Marketing

Get Help – with Yelp

You are going to visit our nation's capital and are looking for information on places to go and things to…

Connor Brooke
December 1, 2013
Social Media

Winning the Heart of the 21st Century Customer

I tried to avoid picking on customer service in the airline industry.  Believe me, I tried pretty hard.  But there…

Connor Brooke
November 3, 2013
Customer Experience

Social Media: The 1-800-GET-HELP for the 21st Century Customer?

Some may consider delivering customer service over social as hype.  But there’s no question it is fast becoming a key…

Connor Brooke
October 7, 2013
Social Media

10 Steps To Social Customer Service Success [Infographic]

This new infographic from social media insights and engagement platform, Sentiment, has identified 10 Steps to Brilliant Social Customer Service.…

Connor Brooke
September 12, 2013
Infographics

British Airways Sponsored Tweet: Customer Service Is Critical

You’ve probably heard about Hasan Syed’s purchase of a promoted tweet to blast his frustration to British Airways’ 302,000 Twitter…

Connor Brooke
September 9, 2013
Customer Experience

HP and Dell’s Customer Service Performance on Social Media

The PC market is on the decline, worldwide shipments were down -13.9% to 76.3 million units in the first quarter of 2013  to  compared to the same quarter a year…

James Spillane
June 26, 2013
Infographics

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