Customer care leaders are ready to invest. According to September 2016 research by McKinsey, investing in new technologies is…
Customer Experience
Tag Archive: #social customer service
With 67% of customers’ buying decisions occurring digitally, before they have even engaged with you, it is ever important…
Social Media
Social media sites are some of the most-used in the world, with Twitter sitting firmly in the top five. According to Twitter,…
Twitter
There has been a lot of hype around social media and how it could become a premiere channel for…
Social Media
You’d think there would’ve been more people like me at the Brand Innovators “mega-trends” in digital marketing conference. In fairness, the…
B2B Marketing
When we say not to always believe your customers, we aren’t implying that your customers are lying or that…
Customer Experience
When customers can’t reach your company—or get an immediate response—through traditional channels such as your main phone number, help…
Social Media
Some people believe we only use 10% of our brain’s capacity. Whether we actually do (or not) is beside…
Social Business
Social media is more than just a way to market your company; it is a platform to have a…
Social Media
Customer service has never been easy… but at least in the old days, when a customer called to complain,…
Customer Experience