Tag Archive: #service quality

How to Use Marketing Surveys to Improve the Customer Experience

Companies operating in every customer-facing industry should be using marketing surveys to better understand target audience needs, improve service…

Connor Brooke
February 27, 2017
Customer Experience

Using Social Media to Handle Customer Complaints: Who’s Doing It Right?

How many times have you heard this, “Customer service is not what it used to be”? Those that are…

Connor Brooke
May 7, 2014
Social Media

How Video Intelligence Can Drive Service Quality

Service quality plays a major role in influencing the quality of the customer experience and ongoing customer loyalty. There…

Jay Leonard
March 14, 2013
Customer Experience

Stay Informed, Sign Up for Our Exclusive Newsletter!

By signing up you agree that you have read our privacy policy.
You’re now signed up!