Agile, specifically the agile manifesto, is a defined anti-standard practice that helps service desk leaders collaborate within software development…
Business Innovation
Tag Archive: #service management
At the start of 2019, ITIL 4 will be launched, as most in IT service management already know. Formerly…
Business Innovation
Service departments rely on the tendency to focus on resolving incidents rather than addressing the underlying problems. Many of…
Strategy
Continually improving the customer experience and satisfaction with service support is a goal of every service desk. While there…
Customer Experience
When you set all other considerations aside and look at your service desk from the customer’s point of view,…
Customer Experience
Agile has become increasingly popular and is now a major force in the development world. It originated from the…
Business Innovation
While agile design efforts is current best practice, there remains a tremendous amount of work being constructed according to…
Product Management
We all know this one: The internet connection is down or the SaaS-provided accounting software is down. It just…
Strategy
Making the most of self-service will save a good amount of work for you and the service desk in…
Business Innovation
Information Technology Service Management (ITSM) is the framework for delivering technology within a business. While often interchanged with Information…
Business Innovation