Tag Archive: #Scorecard

How to Measure Performance: Outcomes vs. Outputs

Real trust can only grow when people know how the organization’s performance will be judged. In my experience, people…

Connor Brooke
March 27, 2019
Strategy

March Madness Metrics: 2015 Edition

It’s March Madness, Baby! Most readers will recognize this catch-phrase celebrating the annual NCAA men’s college basketball tournament whose…

Connor Brooke
March 27, 2015
Sports

Creating A Customer Success Scorecard

Congratulations! You just got your new gig as a leader in Customer Success and more than likely, you’ve been…

Connor Brooke
November 10, 2014
Strategy

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