Tag Archive: #Scorecard

How to Measure Performance: Outcomes vs. Outputs

Real trust can only grow when people know how the organization’s performance will be judged. In my experience, people…

Connor Brooke
March 27, 2019

March Madness Metrics: 2015 Edition

It’s March Madness, Baby! Most readers will recognize this catch-phrase celebrating the annual NCAA men’s college basketball tournament whose…

Connor Brooke
March 27, 2015

Creating A Customer Success Scorecard

Congratulations! You just got your new gig as a leader in Customer Success and more than likely, you’ve been…

Connor Brooke
November 10, 2014

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