Tag Archive: #purchase cycle

33% of CEOs Worry They Are Out of Touch With Customers: Building a Better Customer Experience.

According to this new 2013 study from IBM, C-suite leaders say that in the next 3 – 5 years,…

Connor Brooke
October 8, 2013
Customer Experience

Sustaining Loyalty of Post-Market Consumers on Social Media

Social media marketing is perfectly suited to sustain relationships with your consumers, even after they’ve made a purchase. An…

Alan Draper
September 9, 2013
Loyalty Marketing

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