Tag Archive: #online reputation – Page 2

Call Center Tactics: Surviving a PR Crisis in a Digital Age

Your call center can rescue you from a massive PR nightmare. For brand managers, the web is technology’s greatest gift…

Alan Draper
May 1, 2016
Public Relations

Is Your Customer Service Letting Your Company Down Online?

What was the last time you had an excellent customer service experience, whether it was in-person, over the phone or…

Alan Draper
January 28, 2016
Customer Experience

Why Your Business Needs to Make Online Reviews a Priority

Not paying attention to your online reviews? You might be in for an unpleasant surprise! Eighty percent of customers have…

James Spillane
September 16, 2015
Customer Experience

Ripoff Report: 5 Reputation Management Steps to Take When You’re Targeted

Ripoff Report is the website small business owners love to hate. With just a few moments of time and a…

Jay Leonard
July 22, 2015
Crisis Management

5 Signs You’ve Really Fixed Your Company’s Reputation

So you've chosen to work on your company's online reputation, hoping to clean up messes and boost profits at the…

Alan Draper
March 18, 2015

How to Become a Better Marketer with eBook Creation

The Tesco supermarket chain announced in late January that it would be closing down its ebook service known as Blinkbox…

Connor Brooke
March 9, 2015

Reputation Management for Yelp: 5 Ways to Stop a Bad Review

Most small business owners quake in their boots when they think about bad reviews on Yelp. These supposedly "true" views…

Jay Leonard
December 18, 2014
Crisis Management

Online Reputation Checklist

Getting your name in the digital sphere can seem daunting when you're starting from scratch. Here’s your online reputation checklist.…

Connor Brooke
March 13, 2014
Online Marketing

The No Nonsense Guide to Building Online Reputation and Influence

"This is a scam company. DO NOT BUY THEIR PRODUCTS." This is the kind of customer feedback that no company…

Alan Draper
February 24, 2014
Digital Marketing

The Steps to Your Brand’s Reputation Repair: Part 2

Continuation from Part 1. Miss it? --> The Steps to a Positive Brand Reputation Did a negative Tweet spread like…

Alan Draper
February 13, 2014

The Steps to a Positive Brand Reputation: Part 1

Clay Shirky, Writer and Consultant on the Effects of Internet Technologies, knows the internet and it’s power – it can…

Connor Brooke
February 11, 2014

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