Tag Archive: #online customer reviews

Competitor Research via Review Sites: Both Possible and Profitable

Most of us don’t think of Yelp, Google, and Facebook as our best friends. Encounter a disgruntled customer (as…

Jean Dion
September 15, 2020
Social Data

10 Reasons Why Your Business Must Manage Its Online Reviews

Social proof is not just a marketing buzzword. Before buying a new product, visiting a store or even choosing…

Jay Leonard
March 12, 2018
Digital Marketing

If Your Business Gets a Negative Review, What Should You Do?

It’s bound to happen. Unhappy customers in a mobile world are a tough combination for business. Dissatisfied patrons seem…

Alan Draper
July 5, 2017
Customer Experience

The Importance of Post Sale Reviews and How to Get Them

I don’t know about you, but I don’t buy much these days without first reading customer reviews. As such,…

Connor Brooke
June 12, 2013
Customer Experience

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