Identifying customers who are “at-risk” to churn is challenging. The signs can be hard to identify and sometimes subtle.…
Online Communities
Tag Archive: #Online Community
Most New Year’s resolutions don’t survive very long, but achieving a more successful online community in 2017 doesn’t have…
Online Communities
In the age of the digital customer, delivering differentiated customer service has become a strategic imperative. 78% of customers…
Customer Experience
I talked about why it’s important for you to build an online community for your brand. But how do…
Online Communities
Your business starts with your brand, but the other major part of the equation is your audience. You need…
Online Communities
Across all age groups, self-service support is becoming increasingly popular. Web and mobile self-service interactions are rapidly overtaking all…
Customer Experience
For organizations launching an online community for the first time or for companies trying to revitalize an existing community,…
Online Communities
An online community can be the perfect outlet for transforming customer support into a powerful and engaging experience. Online…
Customer Experience
Experts add immense value to an online community. They possess a wealth of knowledge that enables others to become…
Online Communities
For progressive companies, customer support is now a critical element of an integrated marketing plan. When a customer has…
Customer Experience