Tag Archive: #omnichannel

How B2B Companies Can Leverage An Omnichannel Marketing Funnel to Improve Lead Nurturing

Lead nurturing is an essential factor to maintain customer retention and attract new audiences. According to stats, 80% of…

Yash Chawlani
November 22, 2021
B2B Marketing

Automated Customer Communication: A Look Ahead at 2022

Digital communication technologies have tremendously evolved from human interaction to automated communication during the past decade, causing a shift…

Oren Todoros
October 13, 2021
Customer Experience

The Future of Omnichannel Contact Centers

Before the pandemic, personalization was already a vital part of delivering an exceptional customer experience online and offline. However,…

Rotem Gal
August 2, 2021

The Appeal of a Call Deflection Strategy

When you think about “digital transformation” in the past few years, it probably comes to mind as a business…

Julien Rio
November 28, 2020
Customer Experience

The Growth of Omnichannel Customer Experience [Infographic]

Siloed marketing, sales, and support services are a thing of the past. We are in the age of super…

Rakesh Soni
May 30, 2020

Thrive in Brick-and-Mortar Retail by Playing to the Channel’s Strengths

After years of headlines warning about decline in brick-and-mortar retail, here’s one you probably wouldn’t expect: more and more…

David DeCorte
March 11, 2020
Customer Experience

Meeting Growing Customer Demand for a Greater CX

The standards for a great customer experience are changing — that’s obvious. While customer appetite for personalized, 24/7 customer service is…

Connor Brooke
November 1, 2019
Customer Experience

AI is Here to Help Agents, Not Take Their Jobs

As AI becomes more and more commonplace, people are questioning, “Is my job safe?” Looking purely at the news…

James Spillane
September 13, 2019
Customer Experience

5 Steps to Increase Live Chat Adoption

Live chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So,…

Jay Leonard
August 1, 2019
Customer Experience

5 Tips for Finding a CX Platform Your Agents, Customers, and Exec Team Will Love

You can’t build a house on a weak foundation. In the same way, the standard of customer experience that…

Connor Brooke
May 23, 2019
Customer Experience

5 Ways an Omnichannel Strategy Can Improve Your Contact Center’s Customer Retention Rates

Agent: “How can I help?” You: “Well, it’s a long story…” According to research, telecom companies saw a 57%…

Connor Brooke
April 8, 2019
Customer Experience

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