Digital communication technologies have tremendously evolved from human interaction to automated communication during the past decade, causing a shift…
Customer Experience
Tag Archive: #omnichannel
Before the pandemic, personalization was already a vital part of delivering an exceptional customer experience online and offline. However,…
Strategy
When you think about “digital transformation” in the past few years, it probably comes to mind as a business…
Customer Experience
Siloed marketing, sales, and support services are a thing of the past. We are in the age of super…
Infographics
After years of headlines warning about decline in brick-and-mortar retail, here’s one you probably wouldn’t expect: more and more…
Customer Experience
The standards for a great customer experience are changing — that’s obvious. While customer appetite for personalized, 24/7 customer service is…
Customer Experience
As AI becomes more and more commonplace, people are questioning, “Is my job safe?” Looking purely at the news…
Customer Experience
Live chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So,…
Customer Experience
You can’t build a house on a weak foundation. In the same way, the standard of customer experience that…
Customer Experience
Agent: “How can I help?” You: “Well, it’s a long story…” According to research, telecom companies saw a 57%…
Customer Experience