Tag Archive: #Omni-Channel – Page 2

Click and Collect: Customer Heaven – Retailer’s Nightmare?

Click and collect has huge customer benefits but for the retailer trying to get it right it can be a…

Jay Leonard
November 21, 2015
Customer Experience

3 Ways to Bridge the Physical and Digital Divide

As the digital landscape continues to evolve, consumer behavior increasingly requires brands to create a seamless omni-channel experience. Consumers regularly…

Connor Brooke
June 12, 2015
Digital Marketing

How to Achieve ROI from Your Software Investment

Maximising the ROI from your multi-channel software deployment involves the discovery and release of benefits from across your business. ROI…

Jay Leonard
June 6, 2015
Business Intelligence

How To Compete and Succeed In An Omni-Channel World

With Amazon alone gaining 65 billion dollars in market value over the past five years, it isn’t news that retail…

Jay Leonard
April 17, 2015
Customer Experience

The Most Powerful Trends That Influence Consumers

There's no stopping the digital drive that our world is experiencing. New technologies are being developed every second, each affecting…

Connor Brooke
March 2, 2015
Consumer Marketing

Delivering on Your Delivery Policy

Delivery is now a key selling point and competitive differentiator in the multi-channel retail world but requires the right balance of…

Jay Leonard
February 19, 2015

Why CMOs Struggle to Engage Consumers Across Multiple Channels

With the advent of new technologies, more digital channels, and numerous social media platforms, the consumer shopping journey has undergone…

Alan Draper
January 7, 2015
Consumer Marketing

What Does Omni-Channel Customer Experience Mean to the Customer?

Nowadays it is great to be a consumer. My smartphone connects me with an endless amount of information and social…

Jay Leonard
November 12, 2014
Customer Experience

In-Store Tablets: Gimmick or Genius?

The tablet has changed the way we interact with technology for ever – could it do the same for the retail…

Alan Draper
September 13, 2014
Tech & Gadgets

Three High Street Retailers That Mastered the Online Transition

The UK has a number of successful high street businesses whose multi-channel retail success can be replicated by your own…

Connor Brooke
August 4, 2014

Human Contact – The Missing Ingredient in the Service Proposition?

What’s it like to be a 21st  century shopper in Omni-channel space? I don’t know if anyone read Alice Thomson’s…

James Spillane
May 21, 2014
Customer Experience

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