Spring is here, and it’s time to clear out those digital dust bunnies and get your data house in…
Digital Marketing
Tag Archive: #Omni-Channel
It is estimated that over 8,600 brick-and-mortar stores will have closed their doors in 2017. These dismaying numbers surpass…
Customer Experience
Many industry experts agree that Omni channel is the next big thing for many merchants and point-of-sale resellers alike.…
Strategy
Omnichannel marketing is one of those business-y buzz words that seem to never get explained properly. But luckily, Ann…
Expert Interviews
Ten years ago, customer service was usually relegated to an outsourced contact centre. Today’s proliferation of “Customer Heroes”, “Customer…
Customer Experience
A few years ago, the practice of visiting a bricks-and-mortar store to examine a product before buying it online…
Consumer Marketing
All to often, when businesses operate flawlessly, the value/experience for the customer goes unnoticed. Yet June 24th, 2016, John…
Customer Experience
Even if email is the oldest marketing channel, it’s still the one generating the best ROI. It’s also consumers…
Digital Marketing
As retailers wrap up Q1 2016, now is a good time to reflect on recent retail trends as we…
Consumer Marketing
With the rise of the Internet, retailers have spent several years honing the shopping experience on their websites, but…
Consumer Marketing