Social proof is not just a marketing buzzword. Before buying a new product, visiting a store or even choosing…
Digital Marketing
Tag Archive: #negative online reviews
No one likes a bad review. Business is personal, whether we like it or not. And it’s especially personal…
Online Marketing
What was the last time you had an excellent customer service experience, whether it was in-person, over the phone…
Customer Experience
Websites like Yelp, Google+ Local, and Angie’s List allow users to review and tell their experience they’ve had with…
Online Communities
I recently heard an ad on the radio for a company that was promising to improve your online reputation…
Customer Experience
Thirty-eight percent of companies are unprepared to deal with social media crisis according to a recent survey by the…
Social Media
A new study shows that 80% of online customers change their mind about making a purchase after reading negative…
Online Marketing