The great Coach John Wooden got it right when he said, “Competitive Greatness is being your best when your…
Leadership
Tag Archive: #managers
Know your customer. This has become such a loud rallying cry that it drowns out voices pointing out that…
Customer Experience
I’ve interviewed a lot of people in my career for all kinds of positions and from many backgrounds. Most…
Human Resources
The word “meeting” often elicits audible groans. Middle managers spend an estimated 35% of their time in meetings. Upper…
Leadership
“Strategy without execution is meaningless. Execution without engagement is impossible.”– Me Sounds pretty profound, doesn’t it? When you read…
Strategy
Many organizations operate under the premise that everything revolves around the customer. They preach customer centricity and build endless…
Customer Experience
How long is 30 seconds? Okay, yes, it’s half a minute. But what does 30 seconds really mean to…
Customer Experience
“Strategy without execution is meaningless. Execution without engagement is impossible.”—Me Admit it, this statement has got you thinking, right?…
Leadership
Every episode of a police procedural features a scene in which detectives look into an interrogation room at a…
Communications
The business world has been having a talent war for years now. With so many similar products crowding the…
Leadership