Tag Archive: #live chat – Page 4

Why Your Customer Service Needs To Go Beyond Reactive In 2016

No matter what industry you are in, you have some form of customer service support. You provide an email address…

Connor Brooke
January 30, 2016
Customer Experience

How To Generate Leads: Build Relationships

When it comes to generating leads online, there are some deep foundations that have to be laid before you can…

James Spillane
September 21, 2015
Inbound Marketing

The Pseudoscience of Chat Buttons

Live chat boosts conversion when used properly – that is undeniable. Chat allows your online visitors – your potential customers…

Jay Leonard
July 7, 2014
Customer Experience

What SMEs Can Learn From Amazon

Thanks to their size and/or level of turnover, smaller companies occupy a particular place in the market. It’s tempting to…

Connor Brooke
June 16, 2014
Customer Experience

How is Amazon Stealing Your Customers One Video Chat at the Time?

Last december, Amazon added a simple button on its Kindle device. The MayDay button, as they call it, allows Kindle…

Connor Brooke
April 29, 2014
Customer Experience

10 Ways to Put a Smile on Your Online Customers’ Faces

There are many tools available today to offer support to your online customers. Good customer service plays a critical part in…

Jay Leonard
April 17, 2014
Customer Experience

4 Tricks to Sell More Products Online Using Video Chat

Ecommerce is a big hit right now and more and more people sell products online. It might seem like everything…

Connor Brooke
April 14, 2014
Online Marketing

10 Live Video Chat Tips to Make Your Customers Fall in Love With You [SlideShare]

Video chat is getting more and more popular for online customer service as bigger companies like Amazon are starting to…

Connor Brooke
April 12, 2014
Customer Experience

Why Your Online Store Sucks at Customer Relationships and How to Fix It

Ecommerce businesses suck at building quality relationships with online customers, the good news is yours doesn’t have to! People shop…

Jay Leonard
April 9, 2014
Customer Experience

The Untapped Potential of eCommerce Video Chat [Infographic]

Can you imagine video chatting with customer service?  Video chat is one of the fastest growing channel of communication. The…

Alan Draper
April 9, 2014
Infographics

3 Reasons Why Live Chat is Just the Thing for Your SME

Your SME is customer-focused. You know all about social media, are available by phone when needed, and reply to customer…

Alan Draper
March 31, 2014
Customer Experience

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