Tag Archive: #live chat – Page 2

3 Ways for SaaS Companies to Reduce Churn With Live Chat

Keeping churn rate to an absolute minimum is a priority for businesses in order to achieve and sustain growth. Here’s…

Jay Leonard
June 3, 2019
B2B Marketing

5 Tips for Finding a CX Platform Your Agents, Customers, and Exec Team Will Love

You can’t build a house on a weak foundation. In the same way, the standard of customer experience that consumers…

Connor Brooke
May 23, 2019
Customer Experience

Debunked! The Top 6 Common Live Chat Myths

With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it –…

Alan Draper
May 13, 2019
Customer Experience

Top Types of Customer Communication Channels

Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind…

Alan Draper
January 9, 2019
Customer Experience

Live Chat Best Practices for Financial Services

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s…

Jay Leonard
December 11, 2018
Customer Experience

How to Improve Call Center Customer Satisfaction With Live Chat

If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance…

James Spillane
November 30, 2018
Customer Experience

3 Things to Consider When Planning Your 2019 Customer Service Strategy

As we look forward, 2019 will be a year of change in the customer service industry. Companies are now focusing…

Connor Brooke
November 5, 2018

Connecting Live Chat to the Results it Delivers

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement…

Jay Leonard
October 11, 2018
Customer Experience

3 Ways Live Chat Can Boost Business Outcomes

In the past few years, live chat has become increasingly popular for organizations, from enterprise software providers to retailers, across…

Connor Brooke
August 30, 2018
Customer Experience

Why Customer Service Live Chat Support is the Future of Marketing [Infographic]

Successful business marketing without excellent customer service is impossible. Customers expect timely customer service that will be able to answer…

Connor Brooke
October 16, 2017
Infographics

4 Ways Live Chat Saves B2B Customer Support Teams Time and Money

Companies, especially in the B2B (business-to-business) industry, are always looking to improve how they communicate with their customers. Forcing conversations…

Jay Leonard
July 24, 2017
B2B Marketing

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