Customer service of the highest quality and customer service of the same standard has now narrowed down to key…
Customer Experience
Tag Archive: #live chat
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset.…
Customer Experience
Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s…
Customer Experience
The standards for a great customer experience are changing — that’s obvious. While customer appetite for personalized, 24/7 customer service is…
Customer Experience
My phone rings. It’s a mobile number, and I’m expecting a call. I pick up the phone. An automated…
Customer Experience
Customer experience is described as the sum total of all the experiences and interactions that the customer has had…
Customer Experience
Live chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So,…
Customer Experience
One article will state how AI is going to take over human customer service roles in the next few…
Communications
We all like to look at the positives within customer service – its ability to surprise, delight and offer…
Customer Experience
Most people who have used live chat as a customer know its biggest advantages: it’s quick, convenient and fits…
Customer Experience