Tag Archive: #live chat

How Does B2B Automation Marketing Improve Campaigns?

Marketers are always on the lookout for tools and tactics to make their marketing efforts more productive. B2B automation…

Gaurav Sharma
October 19, 2021
B2B Marketing

The Flexibility of Messaging for Customer Service

Customer service of the highest quality and customer service of the same standard has now narrowed down to key…

Julien Rio
October 19, 2020
Customer Experience

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset.…

Jeff Epstein
March 12, 2020
Customer Experience

4 Things to Consider When Mapping Your Digital Customer Journey

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s…

Jeff Epstein
March 11, 2020
Customer Experience

Meeting Growing Customer Demand for a Greater CX

The standards for a great customer experience are changing — that’s obvious. While customer appetite for personalized, 24/7 customer service is…

Connor Brooke
November 1, 2019
Customer Experience

The Telephone is a Dying Communication Channel and It’s Being Killed by Robocalls

My phone rings. It’s a mobile number, and I’m expecting a call. I pick up the phone. An automated…

Jay Leonard
August 27, 2019
Customer Experience

10 First Steps to Improve Your Customer Experience

Customer experience is described as the sum total of all the experiences and interactions that the customer has had…

Connor Brooke
August 19, 2019
Customer Experience

5 Steps to Increase Live Chat Adoption

Live chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So,…

Jay Leonard
August 1, 2019
Customer Experience

Why Emotions Matter in Customer Service and Humans will Always Have a Place

One article will state how AI is going to take over human customer service roles in the next few…

Alan Draper
July 19, 2019

Is Your Live Chat Disaster-Proof? How to Avoid These Real-Life Chat Fails

We all like to look at the positives within customer service – its ability to surprise, delight and offer…

Jay Leonard
July 2, 2019
Customer Experience

Top 4 Reasons For Live Chat Popularity

Most people who have used live chat as a customer know its biggest advantages: it’s quick, convenient and fits…

Jay Leonard
June 3, 2019
Customer Experience

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