Tag Archive: #knowledge-driven support

Exceed Self-Service Expectations with Knowledge-Driven Support

Across all age groups, self-service support is becoming increasingly popular. Web and mobile self-service interactions are rapidly overtaking all…

Alan Draper
November 29, 2016
Customer Experience

From Everyday User to Community Expert

Experts add immense value to an online community. They possess a wealth of knowledge that enables others to become…

Alan Draper
October 23, 2016
Online Communities

Raise the Bar with Knowledge-Driven Support

For progressive companies, customer support is now a critical element of an integrated marketing plan. When a customer has…

Connor Brooke
September 12, 2016
Customer Experience

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