knowledge-driven support

Across all age groups, self-service support is becoming increasingly popular. Web and mobile self-service interactions are rapidly overtaking all…

November 29, 2016

Customer Experience

Experts add immense value to an online community. They possess a wealth of knowledge that enables others to become…

October 23, 2016

Online Communities

For progressive companies, customer support is now a critical element of an integrated marketing plan. When a customer has…

September 12, 2016

Customer Experience

Tag Archive: #knowledge-driven support