Tag Archive: #helpdesk – Page 2

Want to Provide Outstanding Customer Service? Be Honest and Open

This past April, a major American hosting company experienced a meltdown. Numerous dedicated servers were down for over eight hours,…

Alan Draper
August 12, 2014
Customer Experience

The Importance of Empowering Your Customer Service Employees

As you’re growing your business, don’t forget to make sure that your employees are growing right along with it. Even…

Jay Leonard
July 29, 2014
Customer Experience

Can Small Businesses Improve Customer Service with a Help Desk Solution?

Let’s imagine that three people decide to start a company. Market buzz was slow to grow but before long this…

James Spillane
July 28, 2014
Small Business

Improve Customer Service by Empowering Your Employees

“The vision is really about empowering workers, giving them all the information about what’s going on so they can do…

Alan Draper
July 21, 2014
Customer Experience

How to Fire a Customer in the Age of Social Media

Let’s face it, everyone at one time or another has wished that they could tell that pain in the rear…

Alan Draper
July 12, 2014
Customer Experience

A Closer Look at the Advantages of a Hosted Help Desk Solution

Small businesses are run with a lot of passion but frequently lack the employee numbers that allow for specialized team…

Jay Leonard
July 7, 2014
Tech & Gadgets

7 Ways to Boost Your Small Business on Facebook

Facebook is a notoriously consumer-oriented social media platform. In my experience, customers want to know that they can interact with…

Connor Brooke
June 26, 2014
Facebook

What the World Cup Can Teach You About Customer Service

Whether or not you’re a fan of soccer, chances are good that you’ve at least heard or seen a bit…

James Spillane
June 21, 2014
Customer Experience

Six Reasons to Upgrade from Email to a Customer Service Solution

I know how many problems email can cause for emerging businesses. Your business might not be large enough to warrant…

Connor Brooke
June 21, 2014
Customer Experience

5 Ways to Make Customers Love You Again

When it comes to business, there’s always room for improvement, and that’s especially true when it comes to customer service.…

Connor Brooke
June 21, 2014
Customer Experience

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