There are many different products on the market to assist with identity and access management (IAM) issues from a…
Strategy
Tag Archive: #helpdesk
Helpdesks are overwhelmed, often inundated by mundane and repetitive manual tasks that kill their productively and keep them from…
Business Innovation
Despite the growth in popularity of SaaS tools over the past decade, an overwhelming number of small and medium…
Small Business
When we say not to always believe your customers, we aren’t implying that your customers are lying or that…
Customer Experience
When customers can’t reach your company—or get an immediate response—through traditional channels such as your main phone number, help…
Social Media
Social media is more than just a way to market your company; it is a platform to have a…
Social Media
Rather than view Twitter as another way to pass the day, here at Cayzu we recommend that you look…
Twitter
Customer service basics are virtually free. Ask employees to be polite to customers when providing telephone support, even if…
Customer Experience
Trying to make a quick buck is just that, trying to make a quick buck. You can amp things…
Customer Experience
First and foremost, I am an advocate of good, old-fashioned customer service and customer support. I think brands should…
Email Marketing