My title at work is Chief Change Architect and I focus on helping organizations through the why, what, and…
Customer Experience
Tag Archive: #frontline
I love food. So much, in fact, that in the right setting and given the right circumstance, I will…
Customer Experience
The disruptor conversation is happening everywhere. Every business. Every industry. Every geo. In previous posts, I’ve talked about the…
Leadership
How long is 30 seconds? Okay, yes, it’s half a minute. But what does 30 seconds really mean to…
Customer Experience
Remember when every place was like Cheers? Where everybody knew your name? And that’s not all. They also knew…
Customer Experience
“Strategy without execution is meaningless. Execution without engagement is impossible.”—Me Admit it, this statement has got you thinking, right?…
Leadership
You’ve heard it before – strategies don’t get executed as planned or at all, and people in your organization…
Strategy
The business world has been having a talent war for years now. With so many similar products crowding the…
Leadership