Tag Archive: #digital customer service

Top Results Your Digital Customer Service Software Should Deliver

Customer care leaders are ready to invest. According to September 2016 research by McKinsey, investing in new technologies is…

Alan Draper
September 15, 2016
Customer Experience

33% of CEOs Worry They Are Out of Touch With Customers: Building a Better Customer Experience.

According to this new 2013 study from IBM, C-suite leaders say that in the next 3 – 5 years,…

Connor Brooke
October 8, 2013
Customer Experience

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