Businesses are looking for ways to communicate with customers as smoothly as possible. The introduction of live chats and…
Customer Experience
Tag Archive: #CX
Last month Mcdonald’s announced that it had appointed a global chief customer officer, a newly created role to strengthen…
Customer Experience
Customer experience used to be something that big businesses talked about — and did relatively little about. Designing, automating…
Customer Experience
As a customer, I am still too often frustrated by my experiences with companies. While I hope to get…
Customer Experience
Today’s customer has different needs and priorities. There is a higher level of customer demands, and businesses need to…
Customer Experience
Your wifi is out. You try resetting your modem. The reconnection attempt fails. Frustrated, you call the customer service…
Customer Experience
Customer experience is all about understanding and responding to customer and employee expectations in ways that drive business results.…
Customer Experience
Entrepreneurs and startups intuitively understand the need to connect their products and services to the needs of the market—because…
Customer Experience
There’s not a lot of upbeat coverage in the media today. Business closures, social distancing woes, stock market gyrations…
Customer Experience
Customer service isn’t just about your team having the right attitude and training. For your customer support to be…
Customer Experience