Tag Archive: #CX

9 Things High-Performing Marketers Do Differently [Study]

Salesforce published its seventh annual State of Marketing report this year. It was based on a survey of 8,227…

Frank Strong
December 19, 2021
B2B Marketing

How Instant Messaging Apps Can Boost Customer Support

Businesses are looking for ways to communicate with customers as smoothly as possible. The introduction of live chats and…

Daria Leshchenko
December 1, 2021
Customer Experience

Do You Have a Zero Party Data Strategy Yet?

Last month Mcdonald’s announced that it had appointed a global chief customer officer, a newly created role to strengthen…

Richard Calvert
August 27, 2021
Customer Experience

5 Predictions For the Future of Customer Experience

Customer experience used to be something that big businesses talked about — and did relatively little about. Designing, automating…

Jason VandeBoom
July 26, 2021
Customer Experience

Customer Experience: What If I Was Finally Offered a Seamless Experience?

As a customer, I am still too often frustrated by my experiences with companies. While I hope to get…

Julien Rio
July 1, 2021
Customer Experience

Developing a Better Customer Experience Through the Contact Center

Today’s customer has different needs and priorities. There is a higher level of customer demands, and businesses need to…

Julien Rio
April 28, 2021
Customer Experience

Can AI save telecom customer service?

Your wifi is out. You try resetting your modem. The reconnection attempt fails. Frustrated, you call the customer service…

Can Ozdoruk
March 30, 2021
Customer Experience

What Businesses Can Do Today to Adapt in a Changing Customer Environment

Customer experience is all about understanding and responding to customer and employee expectations in ways that drive business results.…

Michael Hinshaw
December 28, 2020
Customer Experience

Entrepreneurship 101 for Customer-Centric Leaders and Those Who Want to Be

Entrepreneurs and startups intuitively understand the need to connect their products and services to the needs of the market—because…

Michael Hinshaw
December 14, 2020
Customer Experience

The Upside of Customer Experience Improvement in a Down Economy

There’s not a lot of upbeat coverage in the media today. Business closures, social distancing woes, stock market gyrations…

Michael Hinshaw
December 6, 2020
Customer Experience

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Customer service isn’t just about your team having the right attitude and training. For your customer support to be…

Jeff Epstein
November 29, 2020
Customer Experience

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