Tag Archive: ##customerservice – Page 3

Enterprises Playing Catch-up to Rising Customer Expectations

The speed at which customer expectations rise now outpaces the speed at which enterprises can keep up. Welcome to the…

James Spillane
May 20, 2015
Customer Experience

3 Big Myths in Customer Service Outsourcing

Outsourcing plays a significant part in the global economy today despite the fact that it was both an entirely new…

Jay Leonard
March 6, 2015
Customer Experience

The Four Customer “Must Haves”

Let me state the obvious - customers are very demanding and extremely tough to satisfy. The best companies are trying…

Connor Brooke
February 25, 2015
Customer Experience

How NOT to Treat Customers

When it comes to attracting customers, you must first keep in mind that you need to please the ones you…

James Spillane
February 24, 2015
Customer Experience

Is Your Customer Service a Game Changer or Just Keeping You in the Game?

All companies would love to be able to say they are a game changer. Whether it is with their service,…

James Spillane
January 27, 2015
Customer Experience

A Quick Response to a Customer Complaint can Maintain Customer Loyalty!

Happy New wishes for a productive 2015.   I am giving the shortened version of a recent service delivery I experienced…

Connor Brooke
January 13, 2015
Customer Experience

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