Tag Archive: ##customerservice – Page 2

Transform Your Customer Relationships

These days, “talking about our relationship” means more than it used to. Now, it spells game-changing opportunity. For many, an…

Jay Leonard
May 1, 2017
Business Innovation

Automated Customer Service Works Best When Tech and Humans Join Forces

One unfortunate day in 2007, a software glitch grounded 17,000 planes at Los Angeles International Airport. The computer system used…

James Spillane
April 18, 2017
Customer Experience

5 Easy Customer Appreciation Ideas

As we talked about recently, customer appreciation is one of the most important things you can do in business. When…

Jay Leonard
February 22, 2017
Customer Experience

Creating Customer Experiences that Differentiate Your Business

Customer Experience (CX) has moved beyond buzzword status. Today almost all organizations are laser-focused on trying to deliver customer experiences…

Jay Leonard
February 6, 2017
Customer Experience

How to Create a Successful Business When You Know Nothing About the Business

We often refer to America as the land of opportunity. The more I watch and learn, the more I realize…

Jay Leonard
October 31, 2016
Startups

6 Smart Business Moves Your Startup Should Make Each Year

Starting a business can sometimes be the most daunting route you’d ever take in your life. At least, it was…

James Spillane
April 14, 2016
Startups

Is Your Customer Service Letting Your Company Down Online?

What was the last time you had an excellent customer service experience, whether it was in-person, over the phone or…

Alan Draper
January 28, 2016
Customer Experience

Adding Warmth to Your Online Business — While Closing Deals

When you operate a company in the b2b sector, your job is to provide services or products to other companies.…

Jay Leonard
December 29, 2015
B2B Marketing

3 Mobile Strategies for Handling the Holiday Rush

It’s that time of the year again. Back-to-school buying season is now a distant memory, and the biggest and busiest…

James Spillane
October 12, 2015
Customer Experience

4 Little Things You Can Do To Give Your CRM A Big Boost

A Google search. A service call. A plan adjustment. Every customer encounter is important. But the majority of a consumer’s…

Jay Leonard
September 22, 2015
Customer Experience

Question Sales: Are You Making Love 150x a Day?

I was recently reminded of the power of passion when a dinner in Sausalito, CA, unexpectedly evolved into an emotional…

Connor Brooke
June 17, 2015
Customer Experience

Stay Informed, Sign Up for Our Exclusive Newsletter!

By signing up you agree that you have read our privacy policy.
You’re now signed up!