The world is speaking. Are you listening? A brand’s voice is no longer something ephemeral. It’s more tangible as…
Expert Interviews
Tag Archive: ##customerservice
Today, we witness a vast customer service reformation driven by IT service providers, customers, and vendors. The classical models…
Customer Experience
Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s…
Customer Experience
Companies with innovative and valuable products fail because no customer buys from them. Some had great customers but lost…
Customer Experience
It goes without saying that regardless of industry or size, the majority of businesses view the holiday season as…
Customer Experience
Over 60% of new businesses go bust within five years. 70% fail within in ten years — and those…
Startups
Today, customer-centric strategies have taken a critical role in the success of a business and undoubtedly only those who…
Customer Experience
“Ignorance is bliss.” Or so they say. BUT, if you are responsible for the health and well being of…
Customer Experience
AI technology is already being used by high performing customer service teams across the globe to help them deliver…
Customer Experience
1. The best-performing companies kept their reply time below 1 minute and also handled cases in one touch, even…
Customer Experience