Tag Archive: ##customerservice

4 Ways to Outperform Competitors By Providing Hyper-Personalization in 2021

Ever since the swell of big data combined with the technological advancements of cognitive computing made giant strides in…

Jay Purohit
March 10, 2021
Customer Experience

Pete Erickson is Leading the Voice Technology Community Movement. Here’s What You Need to Hear Now For Your Brand.

The world is speaking. Are you listening? A brand’s voice is no longer something ephemeral. It’s more tangible as…

Dana Kachan
August 21, 2020
Expert Interviews

Digital Transformation: How to Re-imagine Customer Experience in 2020

Today, we witness a vast customer service reformation driven by IT service providers, customers, and vendors. The classical models…

Dana Kachan
June 6, 2020
Customer Experience

4 Things to Consider When Mapping Your Digital Customer Journey

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s…

Jeff Epstein
March 11, 2020
Customer Experience

4 Effective Ways to Solve Your Company’s Customer Service Woes

Companies with innovative and valuable products fail because no customer buys from them. Some had great customers but lost…

AbdulGaniy Shehu
February 24, 2020
Customer Experience

Turning Customer Support into a Post-Holiday Revenue Driver

It goes without saying that regardless of industry or size, the majority of businesses view the holiday season as…

Anand Janefalkar
January 20, 2020
Customer Experience

Your Business Depends On These 4 Pillars

Over 60% of new businesses go bust within five years. 70% fail within in ten years — and those…

James Spillane
May 8, 2018

Why Customer Experience Will Be the Future of Brand Differentiation

Today, customer-centric strategies have taken a critical role in the success of a business and undoubtedly only those who…

Connor Brooke
March 20, 2018
Customer Experience

Don’t Mistake a Friendly Customer for a Successful Customer

“Ignorance is bliss.” Or so they say. BUT, if you are responsible for the health and well being of…

Jay Leonard
March 13, 2018
Customer Experience

Use AI and Be a Customer Service Hero in 2018

AI technology is already being used by high performing customer service teams across the globe to help them deliver…

Connor Brooke
February 28, 2018
Customer Experience

10 Strides to Outstanding Customer Support and the Stats to Back Them Up

1. The best-performing companies kept their reply time below 1 minute and also handled cases in one touch, even…

Alan Draper
May 3, 2017
Customer Experience

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