Tag Archive: ##customerloyalty – Page 3

3 Mobile Strategies for Handling the Holiday Rush

It’s that time of the year again. Back-to-school buying season is now a distant memory, and the biggest and busiest…

James Spillane
October 12, 2015
Customer Experience

4 Little Things You Can Do To Give Your CRM A Big Boost

A Google search. A service call. A plan adjustment. Every customer encounter is important. But the majority of a consumer’s…

Jay Leonard
September 22, 2015
Customer Experience

Take the Customer Experience Data Challenge

Research and studies consistently prove the power of a positive customer experience. The best organizations know customer experience continues to…

Connor Brooke
July 1, 2015
Customer Experience

Question Sales: Are You Making Love 150x a Day?

I was recently reminded of the power of passion when a dinner in Sausalito, CA, unexpectedly evolved into an emotional…

Connor Brooke
June 17, 2015
Customer Experience

Enterprises Playing Catch-up to Rising Customer Expectations

The speed at which customer expectations rise now outpaces the speed at which enterprises can keep up. Welcome to the…

James Spillane
May 20, 2015
Customer Experience

7 Common Types of Retail Customers (and How to Sell to Them)

One of the things that makes running a retail store so interesting and fun (most days) is the fact that…

Alan Draper
March 23, 2015
Consumer Marketing

The Four Customer “Must Haves”

Let me state the obvious - customers are very demanding and extremely tough to satisfy. The best companies are trying…

Connor Brooke
February 25, 2015
Customer Experience

How NOT to Treat Customers

When it comes to attracting customers, you must first keep in mind that you need to please the ones you…

James Spillane
February 24, 2015
Customer Experience

Is Your Customer Service a Game Changer or Just Keeping You in the Game?

All companies would love to be able to say they are a game changer. Whether it is with their service,…

James Spillane
January 27, 2015
Customer Experience

A Quick Response to a Customer Complaint can Maintain Customer Loyalty!

Happy New wishes for a productive 2015.   I am giving the shortened version of a recent service delivery I experienced…

Connor Brooke
January 13, 2015
Customer Experience

Sincerity: The Key to Customer Loyalty

“I find my life is a lot easier the lower I keep everyone's expectations.” Bill Watterson, author of Calvin and…

Jay Leonard
December 10, 2014
Customer Experience

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