Last month Mcdonald’s announced that it had appointed a global chief customer officer, a newly created role to strengthen…
Customer Experience
Tag Archive: ##customerexperience
As CAB managers maintain the momentum of the customer advisory board (CAB) programs, one of the key checkpoints on…
Customer Experience
Ever since the swell of big data combined with the technological advancements of cognitive computing made giant strides in…
Customer Experience
Occasionally, customer advisory board (CAB) managers will receive a request from a CAB member to substitute another representative from…
Customer Experience
Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s…
Customer Experience
It goes without saying that regardless of industry or size, the majority of businesses view the holiday season as…
Customer Experience
While Bitcoin captured the public imagination due to its meteoric rise and then a period of severe fluctuation and…
Strategy
Customer data platforms (CDPs) have been around for quite some time, but it is only in the past few…
B2B Marketing
As ever-greater numbers of organizations embrace the age of the smart customer, you might expect Customer Experience Management, or…
Customer Experience
Turn buyer’s remorse into client loyalty by increasing your connection with your customers. Did you ever drive off the…
Books