Tag Archive: #Customer support – Page 6

How to Respond to Customers on Social Media

One of the greatest advantages of social media is the ability to create a community and casually interact with customers.…

Connor Brooke
September 3, 2015
Social Media

Creating a Happy Customer Throughout the Holidays [Infographic]

The holiday season is unarguably the busiest time of the year for most businesses and the most profitable, as up…

James Spillane
December 17, 2014
Infographics

How To Use Social Media To Deliver Outstanding Customer Service

When customers can’t reach your company—or get an immediate response—through traditional channels such as your main phone number, help desk,…

James Spillane
November 12, 2014
Social Media

Customer Service as Product Experience

To stay com­pet­i­tive and com­mand a pre­mium, brands need to sell a cus­tomer expe­ri­ence, not just a prod­uct. Cus­tomer ser­vice…

Jay Leonard
September 1, 2014
Customer Experience

Winnie-the-Pooh on Customer Service

Favourite author A.A. Milne is best known for the stories and poems he published about Winnie-the-Pooh. The books might be…

Jay Leonard
June 24, 2014
Customer Experience

What the World Cup Can Teach You About Customer Service

Whether or not you’re a fan of soccer, chances are good that you’ve at least heard or seen a bit…

James Spillane
June 21, 2014
Customer Experience

How to Make Customer Service More Fun

Some of us truly enjoy customer service. While much of the job is fairly routine, there is a certain satisfaction…

Alan Draper
May 6, 2014
Customer Experience

The Customer Service (R)evolution

When it comes to looking after customers, some businesses are sadly stuck back in the last glacial period. Take a…

Jay Leonard
March 25, 2014
Customer Experience

Excellent Customer Service Is Good For Business

Every company should focus on providing excellent customer service. When you promote Agent-Customer relationships in your support methods and tools,…

Connor Brooke
April 23, 2012
Customer Experience

Customer Service for the 21st Century – Part 2

As discussed in my previous post “Customer Service for the 21st Century”, mobile devices and social networking are changing how…

James Spillane
April 3, 2012
Customer Experience

Customer Service for the 21st Century

I’ve been thinking a lot about the future of customer service recently. Two trends – social media and mobile device…

Jay Leonard
February 28, 2012
Strategy

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